summary

Online & Phone bookings should be made 24 hours in advance. Short-term reservation & trip requests may be pssible depending on vehicle availability, traffic, & weather conditons. We monitor flight information to ensure timely client pickups, & can accept notice of trip or flight delays outside of client control for adjustments to current pending bookings. 5 Star Transportation Services Seattle shall not be liable for delays or inability of service completion due to extenuating circumstances including but not limited to severe weather, excessive traffic congestion, & vehicle breakdowns. Rates are subject to change periodically to adjust for market rates. However, pending individual reservation & booking rates are confirmed when individual bookings are made. Specific vehicle requests are subject to availability at the time of booking.

no-show policy

All attempts to accommodate reservation changes will be made without any charges or extra fees provided new reservation is within regular service hours (5:01am-10:29pm). Full Fare charge Cancellation fee otherwise, for Airport No-Shows, OR if customer and/or reservation maker is NOT present or able to be reached within 30-60+ minutes of agreed time and location of Pick-Up at specified address WITHOUT any communication to hold car (EXCLUDING flight delays which will be tracked). Otherwise $1/minute waiting fees apply.

payments

We accept all domestic & international credit cards dependent on company payment processor acceptance capabilities (Visa, Mastercard, American Express, Discover, JCB, & Union Pay). All reservations are subject to a guaranteed payment. Credit card information needed to make & confirm a booking, but client has choice of payment methods after completion of trips. Invoices may also be sent & paid in advance of pending reservations to ensure completion of bookings. Gift cards & Checks however are not accepted for security reasons for both company & general safety. Cash may also be accepted depending on total trip amount.